ORDERING, PAYMENT, DELIVERIES AND ORDERING FROM THE WEBSITE
Who can I order?
Registration and purchases from this website are only available to residents of Australia, and deliveries will be made only within Australia (in accordance with our delivery policy).
International registration, purchases and delivery is currently not available via this website.
Confirming my order
At any stage prior to completing your purchase order, you may view a summary of your order by clicking on ‘My Cart’. Here, you may adjust quantities, remove items, or choose to continue shopping. Upon satisfaction of your order, you may confirm your order by clicking ‘Proceed to Checkout’. Following confirmation of your delivery and payment details, you will receive onscreen confirmation that your order is complete, and an order receipt will be sent to your nominated email address.
Phone orders are not accepted.
Is there a minimum order quantity or value for any products on the website?
No.
Is there a delivery charge?
Yes, for orders under $90. The rate of this fee will be calculated based upon:
- the number of items in your cart.
- the dimensions of your order.
- the weight of your order; and
- the location of your nominated delivery address.
You will be notified of the delivery fee payable after you nominate a delivery address and at the Checkout phase. Please note that delivery charges are subject to change from time to time.
How do I pay for my order?
All orders via this website must be paid via MasterCard, Visa Credit & Visa Debit Cards. This website will NOT accept cash, cheques, money orders, COD as a method of payment.
Can I change my delivery address once I’ve ordered?
In order to uphold the security and privacy of our customers we are unable to accommodate any requests to change a delivery address once nominated. We stress the importance of inserting the correct delivery address at the time of your order.
How is my order processed?
All items purchased via this website are shipped from Brisbane, Queensland Australia.
DELIVERY OF YOUR ORDER
Standard Delivery
We aim to have all orders processed and dispatched within 3 business days. During high volume times or peak trading periods, orders may be processed and dispatched within 6 business days. Rest assured; we will make every effort to help get the order to you as quickly as we can.
Once your order is received by Australia Post, your order should arrive within 7-10 business days.
Is Express Delivery available?
Express delivery is available as an option when you have entered your shipping details and select Calculate Shipping.
Do we deliver to PO Boxes?
No. We do not deliver to P.O Box addresses.
How does our delivery service work?
Once your order has been confirmed, a barcode dispatch label will be generated and attached to the parcel containing your goods. This will be collected by Australia Post, and then processed through the Australia Post distribution network to the appropriate delivery facility. At this stage the parcel will again be scanned and transferred to the delivery driver for final delivery.
We aim to have all orders processed and dispatched within 3 business days. During high volume times or peak trading periods, orders may be processed and dispatched within 6 business days. Rest assured; we will make every effort to help get the order to you as quickly as we can. Once your order is received by Australia Post, your order should arrive within 7-10 business days.
On final delivery, the barcode will again be scanned, and a signature of the recipient obtained. If no one is at the specified delivery address to receive the parcel an Australia Post card will be left detailing the nominated Australia Post outlet to pick up your order.
The carded parcel will then be retained at the Australia Post Outlet for a period of ten (10) business days for collection. Five (5) days into this period, a reminder card will be issued to the recipient. At the end of the ten (10) days, the parcel will be returned to 2 Harris street, Mango hill QLD 4509
Can my order and delivery be tracked?
An email will be sent to you once your order has been collected by Australia Post with an order tracking link.
Please wait until you have received this email to follow up on the progress of your order. If you do not receive your order tracking link email please email us at hello@thecolombiancoffeedealer.com. You can also contact us directly on 0426197873.
If you are a member of the website, you can view the status of your parcel by logging into “My Account”.
You will be able to track the progress of your parcel at www.auspost.com.au/track or you can call 131 118 which is the Australia Post Customer Service Centre, between 8am to 6pm Monday to Friday.
Has my order been dispatched yet
An email will be sent to you once your order has been collected by Australia Post with an order tracking link. Please wait until you have received this email to follow up on the progress of your order. If you do not receive your order tracking link email please email us at hello@thecolombiancoffeedealer.com. You can also contact us directly on 0426197873.
If you are a member of the website, you can view the status of your parcel by logging into “My Account”.
Do you deliver to work addresses?
We can deliver to Postal addresses located in Australia. If you choose to have your order delivered to your work address please ensure you provide accurate delivery information.
C. RECEIVING YOUR ORDER
What happens if I’m not home when my order is delivered?
If you are not present upon delivery of your order, you will be left an Australia Post pick up card advising you of the details on how to collect your order from an Australia Post outlet.
What if my order when delivered arrives damaged?
If the products you ordered arrive damaged on delivery, please notify us within seven (7) business days of delivery. Failure to do so may result in us rejecting the return of those goods.
Upon completing an investigation, we may at our sole discretion, organise the damaged goods to be replaced.
Please email us at hello@thecolombiancoffeedealer.com.au. You can also contact us directly on 0426197873.
What if there are products missing from an order or I have received an incorrect order?
If you have any products missing from your or you have been delivered the incorrect products, please notify us within seven (7) business days of delivery. Failure to do so may result in us rejecting the return of those goods.
If your order is incorrect or there are any missing products from your order, ensure that you check the delivery docket against your order receipt confirmation email.
Any incorrect items should be returned to us, in accordance with our Returns Policy.
We will arrange for the correct or missed items to be sent to you.
Please email us at hello@thecolombiancoffeedealer.com.au. You can also contact us directly on 0426197873.
What if my order is late or doesn’t arrive?
If your order is late or you believe that your order may be lost, it is your responsibility to notify us.
Please email us at hello@thecolombiancoffeedealer.com.au. You can also contact us directly on 0426197873 and make sure you let us know your order number contained in the “Order Receipt” confirmation email,
